FAQ
Q: How do I open my box for the first time?
A: The default combination for all of our products is 000. To open, make sure the combination is set to the default and slide the square button away from the numbers. Instructions on how to set your new combination can be found inside the box or here: https://www.vaultz.com/vaultz-combination-lock-instructions/
Q: Can I still open my box if the security tab is missing?
A: The plastic safety tab ensures the combination stays at the default during shipping. Removing the tab will not impact your ability to open the box and set a new combination. If your new box arrived without a safety tab, you may have received a returned item with a combination already set. In that case, we recommend requesting an exchange from the place where it was purchased.
Q: My box is not opening on the correct combination. What can I do?
A: To open the box, we recommend trying the original 000 combination it came set at to see if this will still open it. If this does not work, we suggest trying combinations that are similar to the original in case the combination was accidentally nudged up or down a number. For example, if your lock was set to “444” you can try “445” or “443” and so on. You may also try using a little more force to open the box; these products are durable, so sliding the square button harder will not break the lock. If the above suggestions do not work, the only way to open the box will be to remove the lock. (Since these are security products, we don’t have universal reset codes) This can be done by wedging a tool such as a flat head screwdriver between the lock and the box to pull the lock off.
Q: Is there a factory reset code for your combination locks?
A: As these are security products, there is no factory reset for our combination locks. Once the combination is changed from 000 to your new number, access to the box is now limited to that number. Without the correct combination, the only way into your box will be to remove the lock. This can be done by wedging a tool such as a flat head screwdriver between the lock and the box to pull the lock off. Vaultz is not responsible for lost or forgotten combinations.
Q: Do you offer custom made items?
A: For large wholesale orders, we may be able to customize certain items- please fill out your information at https://vaultz.com/wholesale A sales representative will be in touch shortly after with further information.